HR Contact Center & BPO Services | Government Specialists
Company Information
CAGE Code: 11DZF9
UEI: TWH7LPNLD197
Headquarters: Knoxville, Tennessee
Founded: 2025
Entity Type: Tennessee Corporation
Service Area: Nationwide
Small Business Certifications
NAICS Codes:
- 561499 - All Other Business Support Services
- 541612 - Human Resources Consulting
- 561422 - Telephone Call Centers
Strategic Partnership Advantage
Sister company to Haystack Federal Inc., creators of HaystackFed ATS - the premier applicant tracking software designed specifically for government contractors. This unique partnership provides integrated HR support services and technology assistance for federal contracting compliance.
Core Capabilities
HR Contact Center Operations
24/7 professional contact center services supporting comprehensive HR functions for government agencies and contractors. Specialized in employee inquiries, benefits administration, compliance support, and federal contracting HR requirements.
Federal Contracting HR Support
Comprehensive HR business process outsourcing with deep expertise in federal contracting compliance, employee relations, benefits administration, and government personnel policies.
Federal Agency Support
Specialized support for Department of Defense, Department of Education, FEMA, and other federal agencies with expertise in government personnel policies and procedures.
HaystackFed Technology Support
Professional support services for HaystackFed applicant tracking system users, providing comprehensive training, technical assistance, and implementation support for government contractors.
Compliance & Security
Expertise in federal contracting requirements, OFCCP compliance, EEO regulations, and personnel security protocols with dedicated support for classified environments.
Technology-Enabled Services
Advanced contact center technology, CRM integration, data analytics, and reporting capabilities designed for government-scale operations and transparency requirements.
Leadership Team
Frank Dal Bello
20+ years of executive leadership in high-volume call center operations and technology-enabled service organizations. Strategic vision for government contracting expansion.
Daniel Lopez, MBA
20+ years HR leadership with 15+ years in federal contracting. Direct experience with DoD, Department of Education, FEMA. Former Booz Allen Hamilton consultant.
Ron Shostack
20+ years in accounting and call center financial management. Specialized expertise in government contracting financial compliance and operations.
Scott Powers
Strategic marketing and communications expertise focused on government sector engagement and stakeholder relationship management.
Innovation & Technology
AI Research & Development
Currently developing DARPA-funded AI solutions for enhanced security clearance processing and government recruitment automation. Our research focuses on:
- Intelligent form automation for government applications
- AI-powered compliance monitoring and analytics
- Predictive modeling for security clearance processing
- Integration with eQIP and DISS systems
Competitive Advantages
Government Expertise
Deep understanding of federal contracting requirements, personnel security protocols, and government HR processes through direct agency experience.
Technology Integration
Unique sister company relationship with HaystackFed provides integrated solutions unavailable from traditional contact center providers.
HubZone Advantage
Located in qualified HubZone area providing federal contracting preferences and supporting economic development in underutilized regions.
Scalable Operations
Proven ability to scale high-volume operations with focus on quality, compliance, and cost-effectiveness for government requirements.
Past Performance
Emerging Business: While Lincoln America Inc. is a newly established company (2025), our leadership team brings decades of relevant experience:
- 20+ years combined call center operations leadership
- 15+ years federal contracting and agency support experience
- Proven track record with HaystackFed platform serving government contractors
- Direct experience supporting DoD, Department of Education, and FEMA personnel
- Active DARPA research contract for AI-enhanced government solutions
Contact Information
Primary Contact
Frank Dal Bello, CEO
LinkedIn: /in/frank-dal-bello-0632869/
Business Development
Daniel Lopez, CPO
LinkedIn: /in/daniellopezmba/
Website
lincoln.odinstree.com
haystackfed.com (Sister Company)
Location
Knoxville, Tennessee
HubZone Certified Location