Linking America through exceptional HR BPO and contact center services, one connection at a time
01. HaystackFed Partnership
Our sister company relationship with HaystackFed provides clients with integrated ATS technology and contact center support, creating seamless recruitment and HR processes.
02. Government Expertise
Specialized knowledge of federal, state, and local government HR requirements, including security clearance processes and compliance mandates.
03. Contact Center Excellence
Professional call center operations with HR-trained specialists, ensuring every interaction meets both customer service and HR professional standards.
About Lincoln America Inc.
Lincoln America Inc. is a Tennessee-based contact center specializing in Human Resources Business Process Outsourcing (BPO) services. As the sister company to HaystackFed Applicant Tracking Software, we combine advanced technology with professional contact center expertise to serve government agencies and private companies nationwide.
Founded with the mission to ‘Link America’ through exceptional HR support services, our Knoxville contact center operations provide the personal touch and professional excellence that government agencies demand. We understand that effective HR services require both technological capability and human compassion – which is why our contact center specialists are trained in both customer service excellence and HR expertise.
Our Unique Advantage
HaystackFed Partnership
Our sister company relationship with HaystackFed provides clients with integrated ATS technology and contact center support, creating seamless recruitment and HR processes.
Government Expertise
Specialized knowledge of federal, state, and local government HR requirements, including security clearance processes and compliance mandates.
Contact Center Excellence
Professional call center operations with HR-trained specialists, ensuring every interaction meets both customer service and HR professional standards.
Mission Statement
To Link America by providing exceptional HR Business Process Outsourcing and contact center services that strengthen organizations, support employees, and build bridges between talent and opportunity across government and private sectors nationwide.
Our Vision
To be America’s most trusted partner for government-grade HR BPO services, setting the standard for excellence in contact center operations while fostering connections that strengthen our nation’s workforce.
Our Core Values
Compassionate
We believe that behind every HR transaction is a real person with real needs. Our contact center specialists approach every interaction with empathy, understanding, and genuine care, whether helping a job candidate navigate the application process or assisting an employee with benefits questions.
Efficient
Time matters in HR services. Our streamlined processes, advanced technology integration, and expert contact center operations ensure rapid response times and first-call resolution. We eliminate bureaucratic delays and deliver results that keep organizations and employees moving forward.
Professional
We maintain the highest standards of service, security, and compliance in everything we do. Our government-grade approach ensures that every interaction meets strict professional standards, from data security to communication protocols to regulatory compliance.
Reliable
Government agencies and private companies depend on us for critical HR support. Our 24/7 contact center operations, backup systems, and commitment to service continuity ensure that we’re always there when needed, providing the stability that organizations require.
Connected
True to our mission of “Linking America,” we excel at building connections – between candidates and opportunities, employees and resources, organizations and solutions. Our role as a bridge strengthens the entire HR ecosystem.
Get In Touch
We are “Linking America” Through Professional Excellence